Joyfully Serving our Clients, Coast to Coast

The Merriam Insurance Agency is headquartered in the beautiful and historic city of Schenectady, New York. While our main office is located in upstate New York, we are honored to provide complete, accurate and timely service to all of our clients across the United States.

Each of our customers have a dedicated Account Representative assigned to service their insurance needs, but in a pinch, any member of our Service Team can assist anyone at any time. Our Service Team, under the management of Jennifer Holt, has grown to include a multitude of talent, with educated, cross-trained individuals who possess over 60 years of combined experience.

With a variety of contact means available, our Service Team is creative in responding to clients who are located in any time zone. We are accessible by phone, email, social media and even have a chat feature available on our website. You can expect all phone calls, voice mail, and emails to be returned within 24 hours. Please visit our website

to find your Account Representative’s contact information. Upon reaching out, you will find them ready and willing to joyfully fulfill all client needs, coast to coast.

Joyfully Serving our Clients, Coast to Coast

Rachel Houghton

Rachel is a licensed insurance Broker with 25 years of commercial and personal lines experience in both sales and service, making her a well-rounded member of the Merriam Agency Service Team. In her spare time Rachel enjoys cooking, gardening, and spending time with her husband and four boys.

Rescue Mission Program Account Manager
Schenectady, NY

Toll-Free:
(877) MERRIAM x 209
(877) 637-7426 x 209

About Rachel Houghton

Rachel is a licensed insurance Broker with 25 years of commercial and personal lines experience in both sales and service, making her a well-rounded member of the Merriam Agency Service Team. In her spare time Rachel enjoys cooking, gardening, and spending time with her husband and four boys.

Rescue Mission Program Account Manager
Schenectady, NY

Toll-Free:
(877) MERRIAM x 209
(877) 637-7426 x 209